FAQs

Ordering Support
How do I place an order?

You can place your order in the following ways:

  1.  Online: Our website allows you to find and order the products you need quickly and easily. Search for products using the main search bar on our website. ​​Once you've added all the items you'd like to your basket, follow the steps in the check-out process to complete your order. Once the order has been placed, you will receive an order confirmation email, and the order will be dispatched the same day depending on the time of order and stock availability.
  2. Email: You also can place orders via email. Please send your purchase order, including billing and shipping address, to orders@medixbiochemica.com.
  3. Authorized distributor: We ship our products to 70 countries around the world, and in most cases we will ship the ordered products to you directly. However, in some countries, we might need to involve one of our distributing partners. If you are in one of the countries covered by distributors, go to the distributor page on our website, and choose your country. If we ship via distributors to your country, your local distributor’s contact details will be visible. You can then contact your distributor directly to place your order.
How can I obtain quotes?

​A quotation is a formal document outlining the items, the costs and the delivery terms. If you need a quote, please contact us via sales@medixbiochemica.com.

 

How much is shipping?

Costs depend on:

  1. The destination – freight costs may vary according to the distance to the shipping location.
  2. Shipping conditions – products will need to be shipped at different temperature and in different conditions to keep them stable. These have a different cost associated with them.

 

How can I track my order?

You will receive an email when your order has been placed, when the order has been shipped (with a tracking number if applicable), and after it arrives. For direct enquiries, please contact us directly via orders@medixbiochemica.com.

 

Does Medix Biochemica have distributors globally?

We use distributing partners to help us ship to some regions. If your country is covered by distributors, then you will prompted to contact your regional distributor.

 

I require a bulk amount, how can I get pricing and availability?

Many of our IVD/MDx reagents as well as biomaterials can be ordered in bulk. Contact your sales team via sales@medixbiochemica.com to discuss your needs, and we'll work quickly to offer you a quote based on your requirements.

Can I still purchase products from Lee Biosolutions, EastCoast Bio, Diaclone, myPOLS Biotec and Bioresource Technology sites?

Yes. Lee Biosolutions, EastCoast Bio, Diaclone, myPOLS Biotec and Bioresource Technology sites will be available and fully operable until further notice. However, we believe that our new group website will bring you a much better customer experience in finding the best products and services for your needs in one place. If you have any questions, please contact medix@medixbiochemica.com.

 

Product and Technical Support
Do you offer antibody contract manufacturing services?

Yes. Working with Medix Biochemica's in-house custom antibody manufacturing team can deliver the antibody quantity you need. We partner with customers at every stage of the discovery and development process to design and develop IVD and MDx test. For direct inquiries, please contact sales@medixbiochemica.com. To find out more about this service, please read Contract manufacturing

I don't see the exact product I require, can Medix Biochemica customize to meet my needs?

We can create a customized solution for you. For example, we can customize proteomic/molecular reagents as well as biomaterials from our portfolio, meet large volume requirements, create a bespoke formulation of a reagent or kit, or develop a unique de novo product, all using our specialist expertise. Connect with us for a personalized approach that de-risks your development and validation program, enabling smooth progression to deliver long-term success. For direct inquiries, please contact sales@medixbiochemica.com. 

Where can I find product certificates and documents?

Most of the information you need to know about a product can be found from its datasheet, SDS, CoA and CoC. Most of our products will have on their product pages all relevant documents and files available to download. For direct inquiries, please contact techsupport@medixbiochemica.com. 

Where can I get technical support?

Our support teams are here to help you with any questions you may have about our products and services. For direct inquiries, please contact techsupport@medixbiochemica.com. 

Manufacturing 
Does Medix Biochemica have a Quality Management System?

We manufacture to the highest possible quality requirements (ISO 13485:2016, EN ISO 13485:2016 and FDA QSR). With our in vitro production equipment we can produce large lots of IVD and MDx reagent products with the highest purity and lot-to-lot consistency.

What is your manufacturing scale?

Our monoclonal antibody and native protein manufacturing processes are industrial scale, we can manufacture batch sizes from milligrams to kilograms.

Our monoclonal antibody and native protein manufacturing processes are industrial scale, we can manufacture batch sizes from milligrams to kilograms.

Do you manufacture your antibodies, enzymes, and calibrator proteins?

Yes, we manufacture many of our own products at our five manufacturing sites in Espoo, Finland; St. Louis, Missouri, USA; Weston, Florida, USA; Besançon, France; Konstanz, Germany and Shanghai, China.